Software for businesses that run on WhatsApp.
Loom is the package. Inside it, Loom Desk is the product — an ops dashboard that answers, books, reminds and follows up while you work.
Chat on WhatsAppLoom Desk · Today
Morning, Sipho.
Tue 20 Oct
14
new leads
9
booked
2
need you
- Fri 14:00 · Hatfield officeBooked
- Thu 08:00 · Menlyn restaurantConfirmed
- Quote · Brooklyn flatsDay 2
- Missed call · 012 ··· 9081Needs you
WhatsApp 9 · Calls 3 · Site 2
Who it's for
Businesses that already get the orders and now lose some of them: messages unread at lunch, missed calls, quotes sent late, customers who don't show. If your phone is busier than you are, Loom is for you.
Core · Loom Desk
Ops dashboard — jobs, conversations, and channels in one place. Same fictional business across these peeks: Sipho Pest.
Today / jobs
Leads, bookings, and what still needs you — on one board.
Loom Desk · Today
Morning, Sipho.
Tue 20 Oct
14
new leads
9
booked
2
need you
- Fri 14:00 · Hatfield officeBooked
- Thu 08:00 · Menlyn restaurantConfirmed
- Quote · Brooklyn flatsDay 2
- Missed call · 012 ··· 9081Needs you
WhatsApp 9 · Calls 3 · Site 2
WhatsApp / conversations
Auto-replies, quotes, and bookings in your voice — even at lunch.
Loom Desk · Conversations
Sipho Pest
- Menlyn GrillWhatsApp
Thu 08:00 confirmed — see you then
- Hatfield OfficeWhatsApp
Booked Fri 14:00 · 300m²
- Lynnwood ClinicWhatsApp
Do you treat ants in kitchens?
- Brooklyn FlatsEmail
Quote follow-up · Day 2
WhatsApp · +27 82 ··· 4410
Reminder scheduled · Thu 14:00
Add-ons on Desk
CRM, voice assistant, and omnichannel inbox sit beside the same day view.
CRM
Every customer and job, from booked to done.
Voice assistant
Calls answered and bookings confirmed when you can’t pick up.
Omnichannel inbox
One place for WhatsApp, IG, email, web chat.
Loom Desk · Add-ons
Sipho Pest
CRM
- Menlyn GrillBooked
- Hatfield OfficeBooked
- Lynnwood ClinicNew
Voice assistant
Incoming · 012 ··· 9081
Answered · booked Thu 08:00
Omnichannel inbox
One place for WhatsApp, IG, email, web chat.
Also in Loom
Quotes and bookings.
Customers get a quote or a slot without waiting for you.
Follow-ups and reminders.
Quotes chased and bookings confirmed, so fewer customers go quiet or don't show.
Email and SMS replies.
The same answers on every channel.
How it works
- 01
Chat to us on WhatsApp.
Tell us what customers ask most and where orders get lost.
- 02
We map your day.
Your questions, prices, hours and booking rules.
- 03
We set it up.
You test every reply before it goes live.
- 04
It runs.
Anything Loom can't answer comes straight to you.
FAQ
Will it sound like a robot?+–
Replies are written in your voice and checked with you first.
Do I need a website?+–
No. Loom works on your existing WhatsApp number.
What does it cost each month?+–
Loom monthly fee: TBC. It's set from your volume and what Loom saves you, and we show you the maths first.
Can I stop?+–
Yes, whenever you like.
Pricing
From R7 497
Setup · Loom monthly fee: TBC
Working figures · needs grounding in reality
- ✓ Loom Desk — ops dashboard
- ✓ WhatsApp auto-replies
- ✓ Quotes and bookings
- ✓ Follow-ups and reminders
- ✓ Lead inbox and daily digest